Space Planning Services | Case Study | GDL Interiors

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Arcus Lonco Space Planning Services & Call Centre Design

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Arcus FM and Lonco Retail Services Limited provide support services, including both Planned Preventative Maintenance (PPM) and Reactive Maintenance (RM), for initial mechanical/electrical maintenance and facilities.

A new regional call centre was required at Upminster for the company’s southern and central regions.

We were asked to space plan 3 floors to incorporate a new call centre for 40-50 people.


  • Location: Upminster, Essex.
  • Project Type: Space Planning / Office Design
  • Value: £100.000.00
  • Project Duration: 5 weeks

Scope of works

  • An initial meeting to discuss requirements with the client.
  • The presentation and agreement of designs that fit the budget and design requirements.
  • Installation of data and electrical outlets to new desk positions.
  • Space planned for 1 office on the ground floor, 3 offices on the first floor, 2 offices on the second floor, and a communications room on the second floor.
  • Decoration of all floors and staircase to the client’s corporate colour.
  • Carpet tiled all floors and staircase.
  • Addition of a new reception area with corporate branding to the ground floor.
  • Provision of workstations and desks.
  • Completion within the agreed timescale was critical, as the call centre had to go live.

Critical issues

Lonco wanted to create a light, airy, modern space for the open plan & office area. This was accomplished with the design of a half-glazed partition system for the first floor. In addition, as a provider of building services themselves, Lonco needed to ensure that their own project was completed efficiently, on budget and within the prescribed timescales.

End result

All of this work was carried out to the client’s satisfaction and was completed within budget and on time.

Do you need office space planning to refurbish your premises and make the most of your space? We ensure that you’ll get the most out of your light, storage and flooring with an efficient working environment that impresses clients, visitors and staff.

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